Delivery information

Please note that delivery can only be made to the address a credit card or debit card is registered to.

Please note the price listed does not include delivery charges.

Delivery charges are dependent on the size of transaction and the buyer will be responsible for the cost. The shipping cost are detailed in the table below.

We use Royal Mail or a responsible courier (depending on the value of your order) to ensure safe delivery of your goods, however, this is a third party and as such there may be occasions when your goods cannot be delivered on time due circumstances beyond our control such as postal strikes, civil commotion, drought, legislation, flood, transport strikes and other incidents.

We aim to dispatch all orders within 2 working days using Second class service and deliver within 3 - 4 working days in the UK mainland only.

Please contact us if you require urgent delivery and we will arrange express delivery. Please note that next day delvery service starts from £7.40 per item.

Deliveries over £25 require a signature and all deliveries occur between 9am – 5pm Mondays to Fridays and 9am - 12 noon on Saturdays excluding UK bank holidays.

Please note that we do not deliver to a P.O box number.

Return Policy

If you are not completely satisfied with your purchase, please email us at [email protected] before returning the item to us in its original condition within 30 days of receipt.

Mail your returned item to

JEMPAK UK

152 Middleton Avenue

CHINGFORD

London

E4 8EE

Returned items should be unused and must be returned in original packaging with any enclosed documentation, return tracking number and reason of return.

We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Any replacement is subjected to availability. Items will be dispatched with 7 days if in stock. However, it will take 30 days to dispatch out of stock items.

Please note:

1. Goods will only be accepted for return if they are dispatched within 30 days of delivery, unless we have notified you otherwise.

2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using Royal Mail tracking delivery service.

3. The cost of returning the item to us is your responsibility.

4. Delivery charges are only refundable where goods are faulty and a refund is made.